Return and Exchange Policy
Stars Clothing Store is keen to provide the best service to its customers. It is your right as a customer to carry out an exchange and return within one day of receiving the product. You must ensure the following:
Conditions for exchange and return:
1. The product is in its original condition.
2. If you receive a product with damage or an error in the product, we at Stars Clothing Store bear all shipping and exchange costs. If you wish to exchange or return for any other reason, the customer bears the shipping costs for going and returning.
3. Stars Clothing Store will refund the amounts as soon as the returned shipments arrive at the store, and the amount will be transferred to the customer's bank account within no less than 14 days after contacting the customer and clearly obtaining their information.
4. If the customer purchased the products via Visa or MasterCard, and wishes to get a refund, the refund will be processed by recharging the same Visa or MasterCard used for the purchase. The refund period is subject to the policy of the bank (or the electronic payment intermediary) providing the service. If it is impossible to refund to the same card, the amount will be refunded to a bank account within Saudi Arabia only.
5. The customer is responsible for returning the shipped item or exchanged item to the shipping company's branch, along with printing the return slip sent by us.
6. If the customer delays in receiving their shipment for more than 7 days after its arrival, or if delivery is impossible due to reasons attributable to the customer, the shipping company will return the shipment to the sender, and we will request shipping fees again from the customer to resend the order.
7. Returned shipments from the shipping company to Stars Clothing Store due to customer delay in receipt will be stored for no more than 15 days. If the returned shipment is not received within this period, a storage fee of 5 Riyals per day will be charged.
8. If a damaged or incorrect shipment arrives from the shipping company, the store must be notified within a maximum of 24 hours from receipt. We will compensate for the damaged or incorrect product with another product or the item that was damaged or incorrect by the shipping company. After 24 hours from receipt, the compensation request will not be accepted.
Note:
- Innerwear and pajamas cannot be returned or exchanged to maintain public health.
- Orders cannot be canceled after they have been processed.
- Cash on delivery payments are non-refundable.
- Product return fee is 25 Riyals.
- Shipping fees for going and returning are not refundable from the total refund amount in case of product return.
